Return policy for resellers

Return Policy for Resellers

We accept complaints for returned goods exclusively from our resellers (we do NOT accept direct returns from private individuals) no later than 8 days from receipt of the order. The procedure to follow to make a return is as follows:

1. Request prior authorization from the company by sending a written request via email to spedizioni@defcon5italy.com.
2. If requested, provide photos of the defective product to verify the problem encountered.
3. Send the goods to the following address:DEFCON 5 srl
   Via Cristans, 24
   33085 MANIAGO (PN)
4. Attach the Transport Document (DDT) of Return to the goods, or the form provided by the company via email, specifying:
   • Product code and description;
   • Item color and size;
   • Reason for return, describing in detail the defect found (e.g. broken zipper on the back right pocket) or the problem (e.g. wrong size/color/item sent).
5. Once the return has been received, a Credit Note (CN) will be issued by DEFCON 5 srl. The amount of the CN will be:
   • Subtracted from outstanding payments, or
   • Kept pending until a new order, if there are no payments in progress.

⚠️ IMPORTANT: The return of goods does not include the automatic replacement of the product, unless otherwise agreed directly and specified in the Return Document.

Please do not hesitate to contact us if you require any further information.

REV00/2022