Return policy for resellers

We accept the claim of the return of goods just by the dealer ( NO claim directly from end user ) WITHIN AND NOT MORE THAN 8 DAYS from receipt of order, the reference procedure for all returned goods is as follows:

1. To be authorized in advance by the company, in written way to e-mail :  spedizioni@defcon5italy.com
2. If requested, send pictures of defective items to understand the problem.
3. Send the goods to the address:
   DEFCON 5 srl
   Via Cristans  24
   33085 MANIAGO (PN)
4. Attach together with the goods the return document specifying :

• Item code and description of the material;
• Color;
• Size;
• Specify the reason for the return (if due to breakage, specifying in detail the broken part - eg: hinge break trousers on right pocket of the back, or made for incorrect sending size / color / article, etc ...;

       5. After the return Document will follow Credit Note (N.C.) issued by DEFCON 5 srl and the amount of N.C. it will be deducted from pending payments or, if not, will be held pending until a new customer order.

ON RETURNING GOODS WILL NOT FOLLOW  SENDING OF THE MATERIAL FOR REPLACEMENT, except for direct and explicit agreements NOTE REPORTED IN THE RETURN DOCUMENT.

 

We remain at your disposal for any clarification.


REV00/2022