- You can decide to return or replace the products purchased on www.defoxit.com up to a maximum of 14 days from the delivery of the same.
- The product must be returned in exactly the same condition in which you received it: unwashed, unmodified and equipped with its tags and accessories.
- All shipping costs for the possible collection of the goods to be returned will be borne by us and consequently also any costs for the return of the goods to be replaced, but only in the event that it has failed. In case of your absence at the moment of the passage of our courier for collection, the return shipment will be at your care and load.
Now follow the following steps in order, as indicated by the cartoons below, to correctly return the goods.
1. Enter your data
Fill in your return form online, below, by entering your data, or download the pdf here, fill it in and send it to the email email@example.com and wait for the waybill to be sent by us
2. Put the products inside a package
Pack the products in their own packaging and in the same conditions in which you received them
3. Add the destination address
Put the destination address on the package:Defcon 5 Srl
via Cristans 24
33085 - Maniago - Italy
4. Paste the waybill
Wait for the waybill that will arrive to your e-mail from firstname.lastname@example.org. Print and then paste outside the parcel the waybill.
5. Entrust the package to the courier
Entrust the package to the courier and your return will be insured in theft or loss