We accept the claim of the return of goods just by the dealer ( NO claim directly from end user ) WITHIN AND NOT MORE THAN 8 DAYS from receipt of order, the reference procedure for all returned goods is as follows:
  1. To be authorized in advance by the company, in written way to e-mail :  spedizioni@defcon5italy.com
  2. If requested, send pictures of defective items to understand the problem.
  3. Send the goods to the address:
    DEFCON 5 srl
    Via Cristans  24
    33085 MANIAGO (PN)
  4. Attach together with the goods the return document specifying :
  • Item code and description of the material;
  • Color;
  • Size;
  • Specify the reason for the return (if due to breakage, specifying in detail the broken part - eg: hinge break trousers on right pocket of the back, or made for incorrect sending size / color / article, etc ...;
       5. After the return Document will follow Credit Note (N.C.) issued by DEFCON 5 srl and the amount of N.C. it will be deducted from pending payments or, if not, will be held pending until a new customer order.

ON RETURNING GOODS WILL NOT FOLLOW  SENDING OF THE MATERIAL FOR REPLACEMENT, except for direct and explicit agreements NOTE REPORTED IN THE RETURN DOCUMENT.

 

We remain at your disposal for any clarification.


DEFCON 5 srl

Catalogues

Our catalogues show all the tactical products designed and manufactured in our national and international laboratories.

DEFCON 5 goal is to develop, select and supply high quality solutions to fully satisfy request of customers who have to work in hostile and adverse environments.